Privacy Policy
Miki Shoes Customer Information Privacy Policy
This Privacy Policy describes how Miki Shoes (referred to as "we," "us," or "our") collects, uses, and protects the personal information of our customers (referred to as "you" or "your"). We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
We may collect the following types of personal information from you:
* Contact Information:
* Name
* Email address
* Postal address
* Phone number
* Purchase Information:
* Details of the products you purchase
* Transaction history
* Order dates
* Payment information (processed securely by our payment providers, we do not store full credit/debit card details)
* Account Information (if you create an account):
* Username
* Password (encrypted)
* Purchase preferences
* Saved addresses
* Marketing Preferences:
* Whether you have opted in or out of receiving marketing communications
* Website and Online Interactions:
* IP address
* Browser type
* Device information
* Pages you visit on our website
* Referring website
* Cookies and similar tracking technologies (please see our separate Cookie Policy for more details)
* In-Store Interactions:
* Information provided during conversations with our staff
* CCTV footage (for security purposes, where applicable and clearly signposted)
* Competition/Survey Participation:
* Information provided when you enter a competition or respond to a survey
2. How We Collect Your Information
We collect your personal information in the following ways:
* Directly from you: When you make a purchase in-store or online, create an account on our website, subscribe to our newsletter, contact us with inquiries, participate in promotions or surveys, or provide information to our staff.
* Automatically: When you browse our website, we may collect certain information automatically through cookies and similar technologies.
* From third parties: We may receive limited information from third-party service providers (e.g., payment processors, marketing platforms) to help us provide our services.
3. How We Use Your Information
We may use your personal information for the following purposes:
* To process and fulfil your orders: This includes order confirmation, shipping, delivery, and managing returns and exchanges.
* To manage your account: If you create an account, we use your information to maintain your account, personalize your experience, and allow you to view your order history.
* To provide customer service: To respond to your inquiries, address your concerns, and provide support.
* To send you marketing communications (with your consent): To inform you about new products, special offers, promotions, and other news that may be of interest to you. You can opt-out of these communications at any time.
* To improve our products and services: To analyze customer behavior and preferences to enhance our offerings and website functionality.
* To personalize your website experience: To show you relevant products and content based on your browsing history and preferences.
* To detect and prevent fraud and other illegal activities: To protect our business and customers from fraudulent transactions.
* To comply with legal obligations: To fulfill our legal and regulatory requirements.
* For security purposes: To monitor our premises and prevent crime through the use of CCTV (where applicable).
* To administer competitions and surveys: If you participate, we will use your information to manage the competition/survey and communicate with you.
4. Legal Basis for Processing Your Information
We will only process your personal information when we have a lawful basis for doing so. These bases may include:
* Consent: Where you have given us explicit consent to process your personal information for a specific purpose (e.g., marketing). You have the right to withdraw your consent at any time.
* Contract: Where processing is necessary for the performance of a contract we have with you (e.g., processing your order).
* Legal Obligation: Where processing is necessary for us to comply with a legal obligation (e.g., tax regulations).
* Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud).
5. Sharing Your Information
We may share your personal information with the following categories of recipients:
* Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping and delivery, website hosting, email marketing, and data analysis. These providers are contractually obligated to protect your information.
* Business Partners: In limited circumstances, we may share information with trusted business partners to offer you joint products or services, but only with your consent.
* Legal Authorities: We may disclose your information to law enforcement agencies, regulatory bodies, or other legal authorities if required by law or in response to a valid legal request.
* In case of a business transfer: If our business is sold or merged with another company, your personal information may be transferred to the new owners.
6. Security of Your Information
We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
* Using secure server environments.
* Implementing encryption technologies for sensitive data (e.g., payment information).
* Restricting access to your personal information to authorized personnel only.
* Regularly reviewing and updating our security practices.
However, please remember that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of information and the purpose for which it is processed.
Generally, we will retain:
* Transaction data for as long as required by tax and accounting regulations.
* Customer account information for as long as your account is active or as needed to provide you with our services.
* Marketing preferences until you unsubscribe.
* CCTV footage for a limited period as determined by our security needs.
8. Your Rights
Under the UK GDPR, you have certain rights regarding your personal information, including:
* The right to access: You have the right to request access to the personal information we hold about you.
* The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
* The right to erasure ("right to be forgotten"): You have the right to request that we delete your personal information in certain circumstances.
* The right to restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
* The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
* The right to object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
* Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
* The right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request.
9. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Please refer to our separate [Link to your Cookie Policy here] for more information about how we use these technologies and how you can manage your cookie preferences.
10. Links to Other Websites
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
11. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and, where appropriate, notify you by other means. Please review this Privacy Policy periodically for any updates. The date of the last update will be indicated at the top of this policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:
Miki Shoes
Shop Address: 158-160 Fore Street, Saltash, Cornwall PL12 6JR
Email Address: mikishoes@mail com
Phone Number: 07470790768
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
Last Updated: March 25, 2025